Terms of Use & Refund Policy

Terms of Use & Refund Policy – Muralla Holdings LLC DBA Jhon Monroy

These Terms of Use ("Terms") govern your use of the website operated by Muralla Holdings LLC DBA Jhon Monroy ("we", "us", "our"), including https://monvestorinc.com ("Site"), and any services we provide. By using the Site or engaging with our services, you agree to these Terms. If you do not agree to these Terms, do not use the Site.

1. Use of the Site and Services

You may use our Site and services only for lawful purposes. You agree not to:

• Use the Site in any way that violates applicable laws or regulations.

• Attempt to gain unauthorized access to the Site or its systems.

• Use the Site to send spam, harmful code, or other disruptive content.

We reserve the right to modify, suspend, or discontinue any part of the Site or services at any time.

2. No Legal, Tax, or Financial Advice

Information provided on our Site or in communications with you is for informational purposes only and does not constitute legal, tax, financial, or investment advice. You should consult your own professional advisors before making real estate, investment, or financial decisions.

3. Earnings and Results Disclaimer

Past performance and testimonials do not guarantee future results. Real estate and investment outcomes vary depending on many factors, including market conditions, your personal situation, and the decisions you make. We do not guarantee any specific income, profit, or result from using our services.

For more detail, please review our Earnings Disclaimer at https://monvestorinc.com/earnings-disclaimer.

4. SMS/Text Messaging Terms

By providing your mobile number and opting in through our forms, you agree that Muralla Holdings LLC DBA Jhon Monroy may send SMS/text messages to you as described:

Program Description:

We send text messages to provide updates related to your inquiries, property evaluations, and scheduled calls or appointments. In some cases, we may also send promotional messages to customers who have explicitly opted into marketing communications.

Opt-Out:

You can cancel the SMS service at any time. Just text "STOP" to the phone number that sent you the messages. After you send "STOP", we may send one final confirmation SMS. After this, you will no longer receive SMS messages from us at that number unless you opt in again.

Help:

If you are experiencing issues with the messaging program, reply with the keyword "HELP" for assistance, or contact us at [your support email/phone].

Message Frequency and Cost:

Message frequency varies based on your interactions with us and your opt-in choices. Message and data rates may apply to any messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless provider.

Carrier Disclaimer:

Carriers are not liable for delayed or undelivered messages.

Age Restriction:

Our services and SMS program are intended for users who are 18 years of age or older. By opting in, you confirm that you are at least 18.

Privacy:

For information about how we collect, use, and protect your information, please review our Privacy Policy at https://monvestorinc.com/privacy-policy.

5. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is owned by Muralla Holdings LLC DBA Jhon Monroy or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

6. Refund Policy

Unless otherwise stated in a specific written agreement for a particular service or program, all fees paid to Muralla Holdings LLC DBA Jhon Monroy are non-refundable. Because our work involves time, expertise, scheduling, and in many cases access to information and strategy that cannot be “returned,” we do not offer refunds once a service has been delivered, a consultation has taken place, or access to materials has been granted. If we cancel a service or are unable to deliver what was clearly specified at the time of purchase, we may, at our sole discretion, offer a rescheduled service, credit, or refund. Any such accommodation is voluntary and does not waive our general no-refund policy. If you believe there has been an error in billing or you have questions about charges, contact us at [email protected] or 914-800-1880 so we can review your situation.

7. Limitation of Liability

To the fullest extent permitted by law, Muralla Holdings LLC DBA Jhon Monroy will not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Site or services, including lost profits or data, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to these Terms or the Site will not exceed the amount you paid to us for the specific service giving rise to the claim, if any.

8. Indemnification

You agree to indemnify and hold harmless Muralla Holdings LLC DBA Jhon Monroy, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorneys’ fees) arising out of your use of the Site or services, your violation of these Terms, or your violation of any rights of a third party.

9. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date below. Your continued use of the Site after changes are posted means you accept the updated Terms.

Last Updated: 02/23/2026

10. Contact Us

If you have questions about these Terms or our policies, please contact us at:

Muralla Holdings LLC DBA Jhon Monroy

Email: [email protected]

Phone: 914-800-1880

Website: https://monvestorinc.com