Privacy Policy

Privacy Policy – Muralla Holdings LLC DBA Jhon Monroy

Muralla Holdings LLC DBA Jhon Monroy ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, including https://monvestorinc.com ("Site"), or interact with us by phone, text message, email, or other channels. By using our Site or providing your information, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
• Contact Information: Name, email address, phone number, mailing address.
• Property Information: Property address, estimated value, mortgage balance, property condition, and other details you choose to provide.
• Communication Preferences: Your consent choices for SMS/text messaging, email, and phone calls.
• Usage Data: IP address, browser type, device information, pages visited, and referring URLs (often collected through cookies or similar technologies).
• Other Information You Provide: Any other details you voluntarily submit through forms, surveys, or communications with us.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and provide property evaluations and real estate information.

• Schedule, confirm, and manage calls, appointments, and follow-ups.

• Provide services you request, such as exploring options to sell or invest in real estate.

• Send transactional communications related to your inquiries, services, and appointments.

• Send marketing communications (email or SMS) if you have explicitly opted in to receive them.

• Improve our website, services, and customer experience.

• Comply with legal obligations and protect our rights.

We do not sell or rent your personal information or mobile number to third parties.

3. SMS/Text Messaging

By providing your mobile number and opting in through our website forms, you agree that Muralla Holdings LLC DBA Jhon Monroy may send you SMS/text messages as described below:

• Non-marketing (Customer Care) Messages: We may send messages related to your inquiry, property evaluation, or scheduled calls/appointments, such as confirmations, reminders, rescheduling notifications, and follow-up questions.

• Marketing Messages: If you specifically check the marketing consent box on our forms, we may send promotional messages about special offers, discounts, new services, or events.

Message frequency varies. Message and data rates may apply. If you have questions about your text or data plan, contact your wireless provider.

Opting Out:

You can opt out of SMS/text messages at any time by replying STOP to any message. After you send STOP, we may send a single confirmation message. After that, you will no longer receive SMS messages from us at that number, unless you opt in again.

Help:

If you need help with our text program, reply HELP to any message or contact us at [your support email/phone].

Mobile Information Sharing:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and usage.

• Remember your preferences.

• Improve our Site and services.

You can adjust your browser settings to disable cookies, but some features of the Site may not function properly if you do.

5. How We Share Information

We may share your information with:

• Service Providers and Contractors: Third-party vendors who help us operate our business (e.g., CRM platforms, email/SMS providers, website hosting). These parties may only use your information to perform services on our behalf and are required to protect it.

• Legal and Compliance: When required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information or mobile number to third parties.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information, subject to legal obligations.

• Withdraw consent for certain uses (e.g., marketing).

To exercise these rights, contact us at [email protected].

You may also:

• Opt out of marketing emails by clicking the "unsubscribe" link in the email.

• Opt out of SMS messages by replying STOP.

8. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us so we can delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date below. Your continued use of the Site after changes are posted means you accept the updated Policy.

Last Updated: 02/23/2026

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Muralla Holdings LLC DBA Jhon Monroy

Email: [email protected]

Phone: 914-800-1880

Website: https://monvestorinc.com